4Ever Remodeling is fast growing residential design, build and remodel company. We are proud of the projects that were created for our clients. We execute the best solutions and materials possible while designing the spaces. We work with best craftsmen to bring the design visualization into life.
The ideal candidate will have outstanding communication skills, is well-organized, a self-starter, a fast learner, and able to take direction from various people. This person will be a problem-solver, takes initiative to improve processes and efficiency, and who wants to help create ease and harmony in the office.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Handle and resolve customer complaints by identifying issues and finding appropriate solutions.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Record details of customer interactions, inquiries, complaints, and actions taken in the CRM system.
- Collaborate with other departments to address and resolve complex issues.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Monitor customer feedback and provide insights to improve service quality.
- Proactively call customers from the database to offer assistance, provide updates, or collect feedback.
- Adhere to company policies, procedures, and service standards.
- Represent the company professionally through phone and email interactions.
- Maintain customer confidence and protect operations by keeping information confidential.
- Ensure excellent customer service by keeping customers informed about company services and project updates.
- Keep customer records and files current and updated, as well as send customers information about the company and/or services performed.
- Perform administrative functions to support all departments as needed
- Be proficient in Microsoft Office (Word, Excel, Outlook, etc.) and demonstrate computer systems savvy.
- Ensure regular and punctual attendance
- Support office staff and management with additional tasks as requested.
- Ability to perform accurate data entry and maintain organized records.
- Strong ability to manage time effectively and meet deadlines.
- Strong understanding of customer service principles and practices.
- Skilled in operating personal computers and Microsoft Office applications (Word, Excel, Outlook, etc.).
- Excellent verbal and written communication skills.
- Strong attention to detail, ability to multitask, and maintain office management best practices.
- Ability to follow instructions, think critically, and work independently on projects.
- A self-motivated and detail-oriented individual who works well with others and takes initiative.
- Software skills: Microsoft Office applications.
- Good time-management skills
- Critical-thinker and problem-solver
Education and Experience:
- High School diploma or equivalent, with at least 1 year of related experience. Some college is preferred in Office Administration or a related field.
- Must be 18 years of age or older.
If you are ready to embark on a fulfilling career journey with 4Ever Remodeling, apply now and be part of a team that values your contributions and encourages your professional development.
Equal Opportunity
4Ever Remodeling is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
