- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
- Hands-On Opportunities to facilitate learning
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install MSP and Client related software as needed.
- Create, Modify, and Update knowledge based articles based on issues being seen.
- Alert Senior Tech's to possible issues within an environment
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
- Exceptional written and oral communication skills.
- Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
- Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
- A Thirst for Knowledge and Eager to Learn are a Must
- Active Directory knowledge a plus
- NinjaOne RMM and Autotask PSA Experience a plus
- Valid Driver License and ability to drive to customer locations when required.
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
