Care Coordinator

Department Function: Work with Nurse Case Manager to provide care coordination for patients. 
 
Summary of position: Assess medical and psychosocial needs of patients and coordinate comprehensive care.

Essential Duties:

Coordinate and facilitate patient care through assessment, evaluation, planning and implementation.

Communicate patient needs to a variety of care team members and follow up accordingly.

Obtain Hospital and ER Discharge summaries and scan into clinic’s EHR.

Schedule Hospital and ER follow-up appointments with PCP.

Work collaboratively with patients, families, and physicians to ensure high quality care.

Act as the patient’s advocate to address socioeconomic disparities in health.

Maintain the patient’s comprehensive clinical record through detailed documentation.

Minimum Qualifications

  • High School Diploma or equivalent required
Bachelor’s degree or Medical Assistant Certification preferred
  • Experience with electronic medical records system preferred
  • Bilingual in Asian language or Spanish preferred.

Additional Qualifications:

  • Experience with general office software (Microsoft Word, spreadsheets and EMR)
  • Experience with Athena and Dentrix Ascend systems preferred
  • Provide services in courteous and pleasant manner
  • Ability to put the patient at ease, make the patients visit smooth
  • Knowledge of OSHA specific infection control guidelines

General Skills:

  • Maintain personal grooming appropriate to the health care profession
  • Maintain good work habits:
    • Accept constructive criticism with a positive attitude
    • Regular and punctual attendance
    • Show initiative and responsibility
    • Exercise efficient time management
    • Organize and ability to multi-task
  • Patient relationships
    • Approach patients in a professional manner
    • Adapt communications to individual’s ability to understand
    • Maintain confidentiality (HIPAA guidelines)
  • Staff relationships
    • Work as a team member
    • Show leadership
    • Follow established policies and procedures
  • Communicate effectively verbally and in writing
  • Use medical terminology appropriately
 Physical Requirements and Working Environment:
  • Frequent walking, standing, bending. Frequently work in a seated position at a desk.
  • Respond and react immediately to verbal instructions/requests and to auditory signals from equipment and personnel.
  • Physically close and distance visual activities involving objects, persons, and paperwork, as well as discriminate depth and color perception.
  • Communicate effectively, both orally and in writing, using appropriate grammar, vocabulary, word usage, and interpersonal skills.
  • Typing and computer skills needed to process and submit reports.