Customer Service/Showroom Representative

Posted: 10/31/2021

Job Summary

Global Granite & Marble is seeking a part or full time Customer Service/Showroom Representative in our Niles, IL location.

Responsibilities and Duties

Skills and Abilities

  • Ability and willingness to work two (2) Saturdays per month (9:00 A.M. to 12:00 P.M).
  • Excellent verbal and written communication skills, with the ability to relate to all levels of individuals.
  • Results oriented with proven success in developing strong relationships with customers.
  • Professional demeanor and appearance.
  • Customer orientation and focus with exceptional follow-through.
  • Ability to handle multiple priorities and deadlines in a fast-paced environment.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office products.
  • Strong analytical and problem solving skills and initiative.
  • Basic math skills.
  • Enjoy working with Customers.
  • Design background and/or experience preferred.
  • Engaging personality with an interest in Networking.

Experience

  • One to three years of customer service, retail or administrative experience preferred.

Equipment Used

  • Standard office equipment including computer, telephone, fax and copy machine.

License(s)/Certifications Required

  • Valid driver's license.

Physical/Visual Activities or Demands

  • Ability to lift and move up to 20 lbs. for a distance of 100 ft.

Environmental/Atmospheric Conditions

  • Works within the office and warehouse. Some exposure to heat, cold, noise and dust.

Qualifications and Skills

Job Requirements

Essential Functions

  • Greet, develop, and establish rapport with scheduled and walk-in showroom customers. Determine customer needs and timeline and tailor presentation of materials according to those needs. Work one on one with customers in person in order to provide a concierge level of service.
  • Assist customers in specifying and selecting material and products according to their project specifications and ensure their safety during the material selection process.
  • Ensure timely follow up on material holds, backorders, and problem orders with fabricators before materials are released to inventory.
  • Utilize inventory software to look up inventory, delivery dates, customer information, and pricing.
  • Build and maintain working knowledge of current inventory, colors, specifications, and information through regular product reviews, internal meetings, trade and industry publications, etc.
  • Receive incoming customer service telephone calls, set showroom appointments, provide directions, hours of operation.
  • Develop supportive relationships with accounts to provide inventory information, pricing levels, suggest substitutions for materials, discuss colors, coordinating materials, quality and characteristics of material. Solve problems that may arise.
  • Forward sample requests from customers to the Sample Department for fulfillment.
  • Enter holds from customer selection sheets and communicate this information to fabricators.
  • Forward specific photo and sizing requests to Logistics. Communicate information back to customer in a timely manner.
  • Resolve customer complaints by investigating problems, developing solutions with cross-functional team members, and following up with customers in a timely manner regarding the resolution.
  • Notify sales representative of any issues, concerns, or details necessary to ensure appropriate follow up.'


Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

COVID-19 Precaution(s):

  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

  • Email
  • Phone
  • In person

Work Location:

  • One location

Work Remotely

  • No

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Click HERE to apply online